Swaggerty’s Farm customer service team managed issues and complaints using an outdated paper-based system, resulting in inefficiencies and potential for error. I designed an internal digital tool to automate this workflow from end to end.
The project involved designing a set of intuitive screens, including: • Issue intake forms to streamline data capture • Complaint tracking dashboards for quick status updates • Reports for identifying recurring problems and tracking voucher program usage • User management interfaces to support CSR roles and permissions
My approach focused on understanding the workflows by collaborating closely with stakeholders to identify pain points and opportunities for automation. Using Figma, I created high-fidelity, responsive designs emphasizing clarity and ease of use to minimize training time. Leveraging component-based design, I ensured scalability and rapid iteration during stakeholder reviews.
